Help & Support
PRODUCTS & SERVICES
Do you have a showroom or a physical store?
Absolutely. You can find our products in our five stores located in Wallonia and Brussels.
Our Charleroi store: Rue François Léon Bruyerre, 34 in 6041 Charleroi
Our Namur store: Chaussée de Marche, 829 in 5100 Namur
Our Liège store: Quai de Coronmeuse, 28 in 4000 Liège
Our Tournai store: Boulevard Eisenhower, 117 in 7500 Tournai
Our Nossegem store: Mechelsesteenweg, 414 in 1930 Zaventem
Can I purchase a gift voucher online?
It's possible to order a gift voucher directly from our online store.
Simply go to the homepage of the website and click on "Make your loved ones happy.
ORDERS
How long is my order covered by warranty?
The warranty period varies from product to product and also depending on your customer profile. For example, a product intended for professional use has a one-year warranty, while the same product for personal use has a two-year warranty.
Will I receive an order confirmation?
Yes, you will receive an order confirmation email after placing an order. It will include your order number, a summary of your order, and the payment method used.
If you haven't received it, you can contact our team at +32(0)4/228.89.40 or by email at the following address: webmaster@bruyerre.be
My product is broken or has a defect. What should I do?
It's problematic, but we won't leave you hanging. Within 48 hours (after this period, we won't be able to assist you), send us a photo of the damaged item by email to the following address: webmaster@bruyerre.be
We will get in touch with you to resolve the issue.
DELIVERY & RETURNS
Is my delivery free of charge?
We offer several delivery options. Some are free, while others are paid.
First and foremost, you have the option to pick up your order for free during regular hours at one of our five stores located in Wallonia and Brussels.
Here's a summary table concerning the two carriers we work with:
|
Delivery Method |
BPOST Bpack24h Business |
BPOST Bpack24h Business |
BPOST bpack@bpost |
|
Type of Shipment |
Parcel |
Parcel |
Pallet |
|
Destination |
Customer's Home |
Customer's Home |
Pick-up Point |
|
Countries |
BE |
FR / LU / NL /DE
+ other European countries upon request |
Belgium only |
|
For purchases under €150 excl. VAT |
7.00€ HTVA |
FR - 13.00€ HTVA D - 10.00€ HTVA NL - 7.00€ HTVA LU - 7.00€ HTVA |
6.00€ HTVA |
|
Delivery Times |
Belgium: 1 to 2 business days |
Other countries: 1 to 3 business days |
1 to 3 business days |
Can I return my order?
Certainly. You have a right of withdrawal if you change your mind. You have 14 days after receiving your order.
Do I have to pay anything to return my order?
Normally, yes, as unfortunately we cannot cover the cost of the return. If you return your order to us – in perfect condition – within 14 days, we will refund the total amount, minus the shipping costs of €5.99 excluding VAT, within the week following its reception.
Does your product have a problem or is it damaged? Contact our customer service at +32(0)4/228.89.40 or by email at the following address: webmaster@bruyerre.be: we will work together to find the appropriate solution.
Can I cancel my order?
Yes, it is possible to cancel your order if it has not yet been shipped by our team. Please contact us at +32(0)4/228.89.40 or by email at the following address: webmaster@bruyerre.be
If your order is already prepared for shipment or is in transit, we cannot cancel it anymore. You can refuse the product upon delivery so that your order is returned to us, or accept the order and then return it.
Can I modify my order?
Yes, as long as your order has not been shipped yet, you can still modify it.
Please contact us at +32(0)4/228.89.40 or by email at the following address: webmaster@bruyerre.be
If your order is already prepared for shipment or is in transit, we cannot modify it anymore. In this case, you can get in touch with our team to try to find the most suitable solution for your issue.
In which countries do you deliver?
Our company delivers to five countries: Belgium, France, Luxembourg, Germany, and the Netherlands. If you want to place an order from a country other than these, you can send us an email to the following address: webmaster@bruyerre and we will try to find a solution.
What are your home delivery times?
We strive to deliver your order as quickly as possible. Thanks to the track & trace code that you will receive by email when your package is shipped, you can track it throughout the journey until it reaches your door.
And if I prefer to pick up my order?
No problem. When choosing the delivery method, select "store pickup" and the store name. Once you receive a confirmation email that your order is ready, you can come to pick it up.
PAYMENT
What are the authorized payment methods? You have several payment options to choose from:
- Credit card (Visa / MasterCard)
- Debit card (your regular bank card)
- Paypal
- Bank transfer
Payments via bank transfer result in a longer processing time for the order. (1 to 2 additional days)
How can I know if my payment/order is in order?
If you have received a confirmation email with the details of your order, everything is in order.
If not, you can contact us at +32(0)4/228.89.40 or by email at the following address: webmaster@bruyerre.be and we will conduct the necessary inquiries.
